Last updated: March 2025 • We aim for complete transparency in our refund process. Read below to understand your options.
| Service Type | 72+ Hours Before | 24-72 Hours Before | Under 24 Hours |
|---|---|---|---|
| Flight Ticket | Airline policy applies | Airline policy applies | Non-refundable |
| Holiday Package | 80% refund available | 50% refund available | Non-refundable |
| Hotel Booking | Property policy applies | Property policy applies | Mostly non-refundable |
| Visa Service Fee | Full refund | 50% refund | Non-refundable |
| Our Service Fee | Fully refundable | Non-refundable | Non-refundable |
To request a refund, contact us at refunds@fly5startravel.com or call +92 349 6111520. Please have your booking reference number ready. Approved refunds are processed within 7-14 business days to your original payment method.
Flight refunds are governed by the airline's own fare rules. Fully refundable fares receive 100% refund. Non-refundable fares typically offer a credit voucher or date change for a fee. We will advise you of the specific policy when booking.
Packages booked 30+ days in advance: cancel before departure with appropriate notice for partial refund per the table above. Last-minute packages (booked within 7 days) are generally non-refundable. Force majeure situations are treated individually.
We strongly recommend purchasing comprehensive travel insurance. Insurance can cover cancellations, medical emergencies, and trip interruptions — protecting your investment in unforeseen circumstances.
Email: refunds@fly5startravel.com
Phone: +92 349 6111520
Office hours: Mon–Sat 9AM–7PM Pakistan Standard Time.