Last updated: March 2025 • We value your privacy and are committed to protecting your personal information.
We collect information you provide when booking travel services, including: full name, email address, phone number, passport details (for visa processing), payment information, travel preferences, and enquiry details. We also collect non-personal data such as browser type, IP address, and pages visited for analytics purposes.
Your information is used to: process and confirm your travel bookings; communicate with you about your trips; send relevant travel deals and offers (only with your consent); improve our website and services; process visa applications on your behalf; and comply with legal and regulatory obligations.
We implement industry-standard SSL encryption, secure payment gateways (PCI DSS compliant), and strict access controls to protect your data. We never sell or share your personal information with unauthorized third parties. Payment card details are never stored on our servers.
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can disable cookies in your browser settings, though some features may not function correctly. We use Google Analytics (anonymised) and essential session cookies only.
We share your information only with: airlines and hotels for your booking completion; visa processing authorities when applying on your behalf; and payment processors for secure transactions. All third parties are bound by strict data protection agreements. We do not sell your data.
You have the right to: access your personal data; correct inaccurate data; request deletion of your data; opt-out of marketing communications; and withdraw consent at any time. Contact us at privacy@fly5startravel.com to exercise your rights.
For any privacy-related questions or concerns, contact our Data Privacy Officer at: Fly5Star Travel, Office# 10 F & F Mall, G-6/1 Islamabad or email privacy@fly5startravel.com.